A multi-site casino chain was struggling with high broadband costs, inconsistent service quality, and poor vendor support across its locations. When network issues occurred, the time to resolve them was unacceptably long - and in a business where every minute of downtime translates directly to lost revenue, that was not acceptable.
The challenge
The casino chain operated multiple properties across several states. Each property had its own internet service contracts, hardware vendors, and support relationships - a fragmented approach that made it difficult to maintain consistent service levels and nearly impossible to troubleshoot issues efficiently.
When connectivity problems arose, the casino's IT team found themselves bouncing between multiple vendors, each pointing fingers at others. Mean time to resolution was high, and the business impact was significant.
Additionally, the casino was paying premium prices for services that weren't delivering premium performance. Legacy MPLS connections at some locations were expensive and inflexible, while broadband connections at others lacked adequate redundancy.
The solution
Capcon Networks performed a comprehensive assessment of the casino chain's connectivity across all locations. Based on this assessment, Capcon designed a unified managed connectivity solution that:
• Replaced fragmented carrier contracts with a single managed service agreement
• Deployed SD-WAN across all locations with Same IP Failover for guaranteed uptime
• Implemented dual-carrier configurations at each property for redundancy
• Provided centralized monitoring and proactive support through Capcon's NOC
• Simplified billing to a single monthly invoice
The results
After implementing Capcon's Managed Connectivity solution, the casino chain experienced:
• 20-30% reduction in overall broadband costs
• Near-elimination of unplanned downtime due to automatic failover
• Dramatic reduction in time to resolve network issues - from hours to minutes
• Simplified IT management with a single point of contact for all connectivity needs
• Improved performance for gaming systems, point-of-sale, and back-office applications
"Before Capcon, a network outage meant hours of finger-pointing between vendors while our slot machines sat idle," said the chain's IT director. "Now, issues are resolved before most of our team even knows there was a problem."