Net Promoter Score
The number our clients give us, in the open.
72.9
- Overall NPS
- across 96 client surveys
Average client rating, by quarter
▲ 0.10 vs last quarter| Quarter | Average rating | Submissions |
|---|---|---|
| Q4 2024 | 9.27 | 15 |
| Q1 2025 | 9.67 | 24 |
| Q2 2025 | 9.13 | 31 |
| Q3 2025 | 9.23 | 22 |
Satisfaction with our teams
Every survey is tagged to the team that handled the interaction, then rated out of 10. No averaging away a weak spot behind a single headline figure.
- Lost opportunity10.00 / 10n=1
- Provisioning9.80 / 10n=15
- Sales9.75 / 10n=4
- NOC9.52 / 10n=44
- Disconnect9.33 / 10n=3
- Quarterly survey9.00 / 10n=27
9.21
All-time average survey rating, out of 10
96
Client surveys behind these numbers
How we measure
Net Promoter Score reflects how likely our clients are to recommend us. We survey after real interactions, every quarter, and publish what comes back without editing it. When a number moves, it moved because the work did.