Privacy policy

About this policy

This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online. PII encompasses information that identifies or contacts a person, per U.S. privacy law and information security standards.

Please read this policy carefully to understand how Capcon Networks collects, uses, and protects the information you provide when you visit or use capconnetworks.com.

What personal information do we collect?

When registering or placing an order, visitors may be asked to provide their name, email address, mailing address, phone number, credit card information, or other details as appropriate.

When do we collect information?

We collect information when you:

• Register on our site
• Place an order or request a service
• Subscribe to a newsletter or mailing list
• Respond to a survey
• Fill out a form
• Submit a support ticket
• Enter information on our site in any other way
• Provide feedback on our products or services

How do we use your information?

We use the information we collect to:

• Personalize your experience and deliver relevant content
• Improve our website in order to serve you better
• Respond to customer service requests more effectively
• Administer contests, promotions, surveys, or other site features
• Process your transactions
• Send periodic transactional emails related to your account or services
• Follow up via email, phone, or live chat following a correspondence

How do we protect your information?

Our website is scanned on a regular basis for security vulnerabilities. Your personal information is kept behind secured networks and is only accessible by a limited number of authorized personnel who are required to keep the information confidential. All sensitive or credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Credit card data may be retained beyond 60 days for expedited future orders and automated billing purposes.

Do we use cookies?

We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our site.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without advance notice, except to website hosting partners and other business associates who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.

We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of those linked sites.

California Online Privacy Protection Act

CalOPPA requires commercial websites and online services that collect personally identifiable information from California consumers to post a conspicuous privacy policy. We comply with CalOPPA and agree to:

• Allow users to visit our site anonymously
• Include a link to our privacy policy on our home page
• Use the word "Privacy" in the link so it is easy to find
• Notify users of any privacy policy changes via this page
• Allow users to change their personal information by contacting us via email

Do Not Track signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third-party behavioral tracking.

COPPA (Children's Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old, and we do not permit third parties, including ad networks or plug-ins, to collect personally identifiable information from children under 13.

Fair information practices

In the event of a data breach, we will notify affected users via email within 7 business days.

We recognize individual rights to pursue legal action against non-compliant data collectors and processors through courts or the appropriate government agencies.

CAN-SPAM Act

The CAN-SPAM Act establishes rules for commercial email. We collect your email address to:

• Send information and respond to inquiries
• Process orders and send updates
• Send information about our products and services
• Communicate with you as part of our mailing list and client communications

To be in accordance with CAN-SPAM, we agree to:

• Use honest subject lines and sender addresses
• Identify messages as advertisements in a reasonable way
• Include our business physical address in each email
• Monitor third-party email marketing services for compliance
• Honor opt-out and unsubscribe requests promptly
• Include an unsubscribe link in the footer of each marketing email

To opt out of receiving future emails, you can email us at info@capconnetworks.com and we will promptly remove you from all future correspondence.

Contacting us

If you have questions about this privacy policy, please contact us: